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Welcome back to another edition of MIH Success Stories. This week we're seeing a theme take shape: the field is moving toward more intentional, structured models of care delivery, and the programs making the biggest impact are the ones that have put serious thought into not just who they're serving, but how they're showing up to serve them.
From Tulsa's ART-2 co-responder model pairing community paramedics with behavioral health clinicians, to Baldwin's decade-long in-home care partnership, to Miami Township's brand new program just getting off the ground, there's a lot to learn from how different communities are building this work.
And speaking of getting off the ground, there's something especially exciting about a new hire story. When a department brings on their first community paramedic, it's a signal that the community has bought in, leadership has committed, and the real work of relationship-building is about to begin. Those early days shape everything that comes after, and we love getting a front-row seat to them.
Whether you're running an established program or still making the case for one, we hope something in this edition sparks an idea worth bringing back to your team.
Table of Contents:
A New Model Update from Tulsa FD
A Return to an Old Topic: What Is The True Impact of One Community Paramedic?
Region of the Week
Read Time: 3 minutes
Model Update
The ART-2 Model: Tulsa Fire Department's Alternate Response Team-2 pairs two community paramedics with a behavioral health clinician to respond to both emergency and non-emergency calls, redirecting patients to the most appropriate care — shelters, recovery centers, addiction treatment, or case management.
Addressing a Real Gap: Over 8,000 TFD calls annually involve unhoused individuals, many of them frequent 911 users cycling through the system without their root needs ever being addressed.
Measurable Impact: Since launching in August 2023, ART-2 has helped achieve a 74% reduction in 911 calls among enrolled clients and offset more than 3,200 front-line responses from fire apparatus, ambulances, and law enforcement.
Right Care, Right Place: The team has used alternative destination transport 75+ times and taken individuals directly to addiction treatment facilities over 40 times, reducing costs and improving outcomes.
Real Results for Real People: Through coordinated case navigation across housing, employment, food security, and medication adherence, clients have gone from chronically unhoused to stabilized — proof that relationship-based MIH is a marathon worth running.
Sponsored By: Julota
Julota's MIH-CP software empowers community paramedics to deliver smarter, more connected care by simplifying fragmented data and streamlining processes. With real-time patient insights, automated reporting, customizable workflows, secure HIPAA and CFR-42-compliant collaboration, and actionable analytics, Julota enables impactful care and improved outcomes. Designed to bridge healthcare and social determinants of health, it helps your program stay ahead of change.
New Hire
Miami Township Fire-Rescue launched its first community paramedicine program in February 2026, hiring Steffinie Brewer, one of only a few dozen licensed community paramedics in Ohio, to focus on prevention and connection rather than emergency response.
The program leads with home visits and social services, identifying risks before they become 911 calls, with a particular focus on fall prevention. One resident needed lift assistance over 20 times in a single year.
Brewer isn't working alone. A new partnership with Yellow Springs PD's community outreach specialists has already helped solve problems on the ground, and a joint "Safe at Home" wellness check program now offers regular calls to at-risk residents before severe weather and beyond.
Referrals are open to everyone. Families, neighbors, hospitals, and residents themselves can connect people to the program, which offers in-home assessments, medication reviews, post-hospital follow-ups, and help navigating health and social services at no cost.
The vision is long-term. As Brewer put it, 911 calls alone don't change lives, but consistent relationships do.
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Region of the Week: Baldwin, Wisconsin
Western Wisconsin Health and Baldwin Area EMS launched their Community Paramedic Partnership back in 2016, making it one of the longer-running programs in the region, with more than 1,600 in-home visits completed to date.
The program fills a gap that traditional EMS simply can't. A community paramedic visits patients at home for nonemergency needs like wound care, pain management, and diabetes education, preventing complications that would otherwise lead to ED visits or hospital readmissions.
The model makes financial sense too. Sending one paramedic on a scheduled daytime visit is far more cost-effective than a full ambulance crew responding in the middle of the night, even if billing for community paramedic services remains a current barrier.
Without this care, patients fall through the cracks. As the EMS chief put it, wounds don't heal, chronic conditions worsen, and the downstream medical costs grow.
Wisconsin may soon have new support for programs like this. A bill currently moving through the state legislature would provide grants to six EMS programs to fund a community paramedic position, a potential turning point for sustainability statewide.